Purchasing from Preferred Pet Products, Inc.

Our Guarantee

We stand behind everything we sell. If for some reason you are not satisfied with a purchase, let us know (via phone, fax or e-mail) within 7 days, and we will promptly issue a refund, a credit on your next order or exchange the unused item. Items returned after 7 days will be subject to a 10% restocking fee. Shipping charges are not refundable.

Prices are subject to change without notice.

For your convenience, use the secure shopping cart to order.

We guarantee the security of your information; all sensitive information is transmitted securely and stored on a secure server.

Shipping charges are calculated by UPS and will be automatically added to your order when you check out. Your merchandise will be sent UPS Ground.

If you choose not to use the secure shopping cart, go to the order form, print it out, fill it in completely and mail it to us with your payment. Please call for accurate shipping costs.

Call our toll free number, 1-800-360-1106, Monday thru Friday between 9:00 AM and 2:00 PM, EST.

Fax your order to 1-203-967-4120.

E-mail us at support@preferredpet.com.

Mail your order to: Preferred Pet Products, Inc., 375 Fairfield Ave, Stamford, CT 06902.

Return Policy

If for some reason you are not satisfied with a purchase, let us know (via phone, fax or e-mail) within 7 days, and we will promptly issue a refund, a credit on your next order or exchange the unused item. Items returned after 7 days will be subject to a 10% restocking fee.

Shipping charges are not refundable.

Updating Your Cart

You can update your cart by changing the quantity in the box and clicking update, or remove an item by checking the remove box and clicking update.