Our Guarantee

We stand behind everything we sell.

If for some reason you are not satisfied with a purchase, let us know (via phone, fax or e-mail) within 7 days, and we will promptly issue a refund, a credit on your next order or exchange the unused item.

Items returned after 7 days will be subject to a 10% restocking fee.

All cancellations will be honored and a refund will be issued if payment was made.

Shipping charges are not refundable.

Prices are subject to change without notice.

Our fax number is 1-203-967-4120.

Call our toll free number, 1-800-360-1106, Monday thru Friday between 9:00 AM and 2:00 PM, EST.

E-mail us at support@preferredpet.com.

Mailing address:

Preferred Pet Products, Inc.,
375 Fairfield Ave,
Stamford, CT 06902.