It's Easy to Order From Us!

You can order online on our secure server, or via telephone, postal mail or fax and charge your order to Visa or MasterCard or enclose a check.

Your online order will be charged when you submit it, along with the shipping cost.

If you choose not to order online, you may print our PDF form, fill it in and mail it to us at:

Preferred Pet Products, Inc.
375 Fairfield Ave.
Stamford, CT 06902.

Or fax your order using our PDF form to 1-203-967-4120.

For additional information on our products and on ordering them, please E-mail us at sales@preferredpet.com.

Questions? Call our toll free number, 1-800-360-1106, 9:00 AM - 2:00 PM EST, Monday thru Friday.

Shipping charges are subject to change, if you are not using the secure shopping cart... Please call or email for accurate shipping costs.

Our Guarantee

We stand behind everything we sell.

If for some reason you are not satisfied with a purchase, let us know (via phone, fax or e-mail) within 7 days, and we will promptly issue a refund, a credit on your next order or exchange the unused item.

Items returned after 7 days will be subject to a 10% restocking fee.

Shipping charges are not refundable.

Prices are subject to change without notice.

You can use the secure shopping cart to order.

We guarantee the security of your information; all sensitive information is transmitted securely and stored on a secure server.

Shipping charges are calculated by UPS and will be automatically added to your order when you check out.

Your merchandise will be sent via UPS Ground.

If you choose not to use the shopping cart, go to the order form, print it out, fill it in completely and mail or fax it to us with your payment. Please call for accurate shipping costs.

Fax your order to 1-203-967-4120.

Call our toll free number, 1-800-360-1106, Monday thru Friday between 9:00 AM and 2:00 PM, EST.

If you need help please E-mail us at support@preferredpet.com.

100% Safe Shopping

We absolutely guarantee that your order will be transmitted securely using SSL Encryption signed by a 128-bit BlueHost certificate. We never store your credit card details in our databases. They are securely transmitted directly to our credit card processor, Authorize.net.